Riviera Travel has enhanced its online agent training platform, Riviera Explorer, to “ensure trade partners have quick and easy access to key tools”.
The escorted tour and river cruise specialist has introduced a “Why Riviera” module and video to reinforce its unique selling points to help agents explain the company’s proposition “with clarity and confidence”.
In addition, there are now modules on solo holidays and group bookings providing agents with practical booking tips to tap into growing markets, and a new section within “Rivers & Tours” on tour mobility to help agents match clients to appropriate trips.
Agents completing the new modules will gain Riviera Travel “Expert” status which increases their chances of winning prizes and fam trip places from incentives.
Riviera Travel director of trade and partnerships UK & Ireland Vicky Billing said: “Our continued investment in the Riviera Explorer platform underlines our unwavering commitment to support agents and trade partners by providing them with information, tips and advice that is consistently updated and enhanced.
“Just like we monitor customer feedback and booking trends to be able to hone and elevate our products and services according to demand, we regularly share new insights and helpful knowledge on the Riviera Explorer to ensure it is the most comprehensive agent learning platform available, and keep our partners engaged and up-to-speed with our fast-moving business.”
